Question 1

How often should I use The Hair Elixir?

Accepted Answer

For scalp and growth, use 2–3 times per week as a pre-wash treatment, leaving it on for at least 30 minutes (or overnight). For shine and ends, 1–2 drops smoothed through lengths can be used daily.

Question 2

Is it suitable for all hair types?

Accepted Answer

Yes. The formula is lightweight enough for fine, straight hair and nourishing enough for thick, coily textures. It's also safe for colour-treated, chemically processed, and heat-styled hair.

Question 3

When will I start seeing results?

Accepted Answer

Shine and softness are immediate. Most customers notice reduced shedding within 4–6 weeks, and visible new growth (baby hairs along the hairline) around weeks 8–12 with consistent use. Hair growth is a marathon, not a sprint — consistency is everything.

Question 4

What if I have allergies or a sensitive scalp?

Accepted Answer

Our formula is 100% plant-derived with no synthetic fragrance, but natural essential oils can still cause reactions in sensitive individuals. We always recommend a patch test on your inner arm 24 hours before first use. If irritation occurs, discontinue use.

Question 5

Is it safe for eyebrows and lashes?

Accepted Answer

Many customers use a tiny amount on eyebrows with a clean spoolie. Avoid getting the oil directly in your eyes, and skip the lash line — the peppermint essential oil can sting.

Question 6

Will it affect my hair colour?

Accepted Answer

No — the Elixir contains no dyes or stripping ingredients and is safe for coloured and bleached hair. It actually helps seal the cuticle, which keeps colour looking fresh longer.

Question 7

Will it stain my pillows?

Accepted Answer

The oil absorbs into the scalp within 20–30 minutes. If you use it as an overnight treatment, we recommend wrapping hair in a silk scarf or bonnet — it's better for your hair anyway.

Question 8

Is it vegan and cruelty-free?

Accepted Answer

Always. Every ingredient is plant-derived and we never test on animals. The Elixir is also free from silicones, sulphates, parabens, mineral oil, and synthetic fragrance.

Question 9

How much should I use each time?

Accepted Answer

Less is more: 3–5 drops for a full scalp treatment, 1–2 drops for lengths and shine. The dropper gives you precise control — one bottle lasts 8–12 weeks for most people.

Question 10

What is your shipping policy?

Accepted Answer

Orders ship within 1–2 business days. Shipping is free on orders over $50; a flat rate applies below that. Delivery times vary by region, typically 3–7 business days.

Question 11

What is your return policy?

Accepted Answer

We offer a 30-day happiness guarantee. If the Elixir isn't right for you, reach out within 30 days of delivery and we'll make it right — refund or replacement, your choice.

Question 12

How can I contact you?

Accepted Answer

Email us anytime at hello@kaesbeauty.com. We reply within 1–2 business days. Include your order number if you have one so we can help faster.

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